Thank you for choosing our services! We are committed to providing the best network solutions and IT services. If for any reason you are not satisfied with the services we provide, we are here to assist. Please review our Refund and Returns Policy below:

1. Service Refunds

• Eligibility for Refunds: Refunds are available for services that have not yet been fully provided or have been performed incorrectly. If you are dissatisfied with a service, please contact us within 14 daysof the service completion date.
• Refund Process: If the service is eligible for a refund, we will review your case and determine the appropriate amount to refund based on the work done. The refund will be processed to your original payment method.
• Non-refundable Services: Services that have been completed or delivered in full are non-refundable, including but not limited to (consultation services, network setup, software licensing, etc.).

2. Service Modifications and Corrections

• Correcting Service Issues: If you are dissatisfied with the quality of service provided, we are happy to discuss modifications or corrections. We will work with you to ensure that the service meets your expectations. If the issue is a result of our error, we will correct it free of charge.
• Adjustments to Ongoing Projects: If you wish to modify or adjust an ongoing project, please contact us, and we will provide options for changes or re-scheduling based on your needs. Modifications will be discussed, and any changes in scope or pricing will be agreed upon beforehand.

3. Consultation and Training Services

• Refunds for Consultation and Training: If you are not satisfied with a consultation or training session, please reach out to us within [24 hours] after the service. If we are unable to meet your expectations, we will issue a partial or full refund depending on the circumstances.
• Cancellations: For cancellations of consultations or training services, we require a notice 7 in advance. Cancellations made with less notice may incur a cancellation fee.

4. Software and Licensing

• Software Refunds: Due to the nature of software services, we are unable to offer refunds for digital products, including licenses for security software, management tools, and any software that has already been activated or used.
• Software Performance Issues: If you encounter technical issues with any software we have provided, we will work to resolve the issue or offer support to ensure it functions properly. If the software is faulty or defective, we will either offer a replacement or provide a refund in accordance with the software vendor’s policies.

5. How to Request a Refund or Service Modification

To initiate a refund, modification, or correction request:

• Please contact us at info@samirspace.agency within the applicable time frame.
• Provide your order or service details, along with a brief description of the issue.
• We will review your request and guide you through the necessary steps for a resolution.

6. Exclusions

• Non-refundable Fees: Some fees such as those for network hardware installation, hardware purchases, or non-refundable deposits are excluded from refunds.
• Third-party Services: We are not responsible for refunds or returns related to third-party services or products, such as software licenses or hardware that were not purchased directly through our company.